Elevated API errors on /identity_verification/create

Incident Report for Plaid

Resolved

A full fix has been released and the issue has been resolved
Posted Apr 01, 2025 - 01:35 UTC

Update

We've released a fix for /identity_verification/create and requests are being processed normally again.
Posted Mar 31, 2025 - 23:58 UTC

Identified

We have identified an issue with some API requests to /identity_verification/create not being accepted. A rollback is being deployed.
Posted Mar 31, 2025 - 23:51 UTC
This incident affected: API - Production and API - Sandbox.