Transactions updates delayed

Incident Report for Plaid

Resolved

The system has recovered, Transaction updates are executing at their normal rate.
Posted Dec 06, 2022 - 02:30 UTC

Update

We’re seeing good progress with the resumed transaction data updates and continue to expect a full recovery to normal update rates by 18:30 PT. We will provide another update in 3 hours.
Posted Dec 05, 2022 - 23:37 UTC

Monitoring

Our engineers have remedied the underlying database issues delaying Transaction data updates. The system has now resumed transaction data updates and we expect a full recovery to normal update rates by 18:30 PT. We will provide another update in 3 hours or as soon as more information becomes available.
Posted Dec 05, 2022 - 20:47 UTC

Update

We’re continuing to mitigate the underlying database issues preventing Transactions data updates. We expect to begin Transactions updates by 12:30 PT and a full recovery to normal update rates by 18:30 PT. We will provide another update in 2 hours or as soon as more information becomes available.
Posted Dec 05, 2022 - 18:45 UTC

Update

We are actively working to mitigate the impact of this issue. Transaction updates continue to be delayed while we address an issue in our database. We expect updates to begin recovering by noon PT, December 5th, and to fully recover over several hours after that time.
Posted Dec 05, 2022 - 09:37 UTC

Update

Transaction updates continue to be delayed while we address an issue in our database. We expect updates to begin recovering by 8am AM PT, December 5th, and to fully recover over several hours after that time.
Posted Dec 05, 2022 - 00:58 UTC

Identified

We are currently experiencing delays in our Transaction updates. We are actively investigating and working to mitigate this issue.
Posted Dec 04, 2022 - 16:38 UTC
This incident affected: API - Production.