Link outage

Incident Report for Plaid

Resolved

We are closing this incident due to system stability and will investigate for root cause.

Posted Jul 13, 2021 - 01:44 UTC

Update

The intervention at 18:40 UTC of rolling back to a stable version corresponded with system recovery that has remained stable since. We're investigating the root cause.

Posted Jul 13, 2021 - 01:39 UTC

Monitoring

We rolled back to a previous stable version and we are monitoring.

Posted Jul 12, 2021 - 18:40 UTC

Investigating

We have been alerted on a decrease in Link open rate.

Posted Jul 12, 2021 - 18:15 UTC

This incident affected: API - Production and API - Sandbox.