Link performance degradation

Incident Report for Plaid

Resolved

This incident has been resolved.

Posted Dec 02, 2025 - 01:25 UTC

Identified

Link conversion continues to be degraded as multiple nationwide mobile carriers are experiencing delays in delivering SMS and MMS messages. We have implemented mitigations to restore some performance and continue to monitor as mobile service providers recover.

Posted Dec 01, 2025 - 19:00 UTC

Update

We have identified the root cause of the issue and are actively working to mitigate the impact.

Posted Dec 01, 2025 - 17:58 UTC

Investigating

We are experiencing degraded performance with Link. SMS messages for verification codes may be delayed. We are actively investigating and working to mitigate this issue.

Posted Dec 01, 2025 - 17:30 UTC

This incident affected: API - Production.