Increased API latency

Resolved·Degraded performance

This incident has been resolved.

Wed, Jul 31, 2024, 08:17 AM

(2 years ago)

Affected components

Jul 30, 2024, 10:45 PM

Jul 31, 2024, 08:17 AM

API - Production

Updates

Resolved

This incident has been resolved.

Wed, Jul 31, 2024, 08:17 AM

Identified

We are continuing to experience increased latency of /item/public_token/exchange and /investments/transactions/get, and elevated errors for /item/remove. The root cause is an AWS outage for Kinesis APIs in the US-EAST-1 Region. AWS expects it to take 2-3 hours to recover from the outage, and we will continue to monitor until fully resolved.

Wed, Jul 31, 2024, 02:23 AM(5 hours earlier)

Identified

In addition to increased latency of /item/public_token/exchange and /investments/transactions/get calls, requests to /item/remove are experiencing elevated error rates. We have identified the root cause of the issue and are actively working to mitigate the impact.

Wed, Jul 31, 2024, 12:23 AM(2 hours earlier)

Identified

We have identified the root cause of the issue and are actively working to mitigate the impact.

Tue, Jul 30, 2024, 11:28 PM(54 minutes earlier)

Investigating

We are currently experiencing elevated latency in /item/public_token/exchange and /investments/transactions/get calls. We are actively investigating and working to mitigate this issue.

Tue, Jul 30, 2024, 10:45 PM(43 minutes earlier)