IDV degradation

Incident Report for Plaid

Resolved

This incident has been resolved.

Posted Feb 28, 2024 - 17:58 UTC

Monitoring

The issue has been mitigated and error rates have recovered in Plaid's Identity Verification product. We will continue to monitor the situation until further notice.

Posted Feb 28, 2024 - 16:48 UTC

Investigating

We have detected elevated timeout error rates in Plaid's Identity Verification product affecting user sessions, and are actively mitigating the issue. Some users may experience slow response times or errors.

Posted Feb 28, 2024 - 16:26 UTC