Transfer API degradation

Incident Report for Plaid

Resolved

This incident has been resolved.
Posted Oct 21, 2025 - 17:22 UTC

Monitoring

We're seeing recovery and will continue to monitor.
Posted Oct 21, 2025 - 05:09 UTC

Investigating

We are actively investigating an elevated error rates on the /transfer/authorization/create endpoint. This will result in increased responses with "decision=approved" and "decision_rationale.code=ERROR".
Posted Oct 21, 2025 - 02:57 UTC

Update

We are continuing to monitor for any further issues.
Posted Oct 21, 2025 - 01:42 UTC

Monitoring

Transfer processing across all rails — ACH, RTP, RfP, and Wires — is now fully restored. We are gradually processing all creation requests submitted during the incident period. New originations should function normally, though some may experience additional delays as we work through the backlog.
Posted Oct 21, 2025 - 01:42 UTC

Update

Automated deposits and withdrawals are delayed until tomorrow
Posted Oct 20, 2025 - 23:05 UTC

Investigating

Instant Payment Transfer rails are temporarily unavailable. This applies to Instant Payouts (RTP and FedNow) and RfP (Request for Payments).

ACH Transfer creation requests will be accepted as usual via /transfer/create, but processing these payments might be delayed.

We are actively monitoring and will update this incident as it is resolved. We will provide an update if any ACH settlement windows are missed.

Once the incident is resolved, you may retry failed requests using identical idempotency keys.
Posted Oct 20, 2025 - 21:05 UTC

Monitoring

We're seeing recovery across endpoints and will continue to monitor.
Posted Oct 20, 2025 - 19:15 UTC

Investigating

The Transfer API is currently experiencing a degradation, and requests may fail with a 500 HTTP status error code. We are actively investigating and will update this incident as we have more updates.

For more information on how to handle 500s, please see the documentation here: https://plaid.com/docs/transfer/troubleshooting/#handling-500-errors-in-transfer-creation
Posted Oct 20, 2025 - 15:56 UTC
This incident affected: API - Production.