IDV degradation

Resolved

Liveness detection is fully restored. We will continue to monitor performance throughout the morning.

Thu, Jul 11, 2024, 05:29 PM

(2 years ago)

Affected components

No components marked as affected

Updates

Resolved

Liveness detection is fully restored. We will continue to monitor performance throughout the morning.

Thu, Jul 11, 2024, 05:29 PM

Monitoring

We have deployed a fix and are monitoring closely.

Thu, Jul 11, 2024, 04:46 PM(43 minutes earlier)

Investigating

Liveness detection in the Identity Verification product is currently degraded due to an upstream provider outage. Investigation is ongoing.

Thu, Jul 11, 2024, 03:19 PM(1 hour earlier)