Transactions delayed

Resolved·Partial outage

This incident has been resolved.

Thu, Nov 26, 2020, 05:45 PM

(5 years ago)

Affected components

Nov 25, 2020, 04:56 PM

Nov 26, 2020, 05:45 PM

API - Production

Updates

Resolved

This incident has been resolved.

Thu, Nov 26, 2020, 05:45 PM

Investigating

We have implemented another mitigation. Transaction updates will continue to be delayed tonight but we expect them to catch up over several hours. We are closely monitoring our systems as we recover.

Thu, Nov 26, 2020, 04:16 AM(13 hours earlier)

Investigating

The previous mitigation resulted in some improvement but we continue to experience delays in our Transaction updates. We are continuing to actively work to mitigate the issue.

Thu, Nov 26, 2020, 12:23 AM(3 hours earlier)

Investigating

The root cause of this issue is AWS errors listed at https://status.aws.amazon.com/. We have implemented a mitigation for this issue and are starting to see increased transaction updates. Transaction updates will continue to be delayed today as we gradually recover.

Wed, Nov 25, 2020, 09:05 PM(3 hours earlier)

Investigating

We are continuing to investigate this issue.

Wed, Nov 25, 2020, 06:52 PM(2 hours earlier)

Investigating

We are currently experiencing delays in our Transaction updates. We are actively investigating and working to mitigate this issue.

Wed, Nov 25, 2020, 04:56 PM(1 hour earlier)