IDV Downtime

Resolved·Partial outage

This incident has been resolved.

Mon, Oct 20, 2025, 11:14 PM

(11 months ago)

Affected components

Oct 20, 2025, 09:51 AM

11:14 PM

API - Production

Updates

Resolved

This incident has been resolved.

Mon, Oct 20, 2025, 11:14 PM

Monitoring

Recovery is in progress, and session success rates are improving. We are closely monitoring all systems.

Mon, Oct 20, 2025, 06:10 PM(5 hours earlier)

Monitoring

Identity Verification is experiencing downtime.

Mon, Oct 20, 2025, 04:51 PM(1 hour earlier)

Monitoring

SMS verification is back online, we are actively monitoring all systems.

Mon, Oct 20, 2025, 12:27 PM(4 hours earlier)

Investigating

Identity Verification is experiencing downtime.

Risk check has fully recovered, but SMS verification is still down.As a temporary workaround, consider temporarily disabling SMS verification on your Identity Verification template.

We will update as soon as SMS verification comes back online.

Mon, Oct 20, 2025, 10:52 AM(1 hour earlier)

Investigating

Identity Verification is experiencing downtime.

SMS verification and Risk check went down at around 6:57 AM on 10/20/2025 UTC.

Risk check is recovering but SMS verification is still down.

Mon, Oct 20, 2025, 09:51 AM(1 hour earlier)