Virtual Account perfomance degradation (UK and Europe)

Resolved

This incident has been resolved. Our services have returned to normal operations.

Tue, Jul 28, 2026, 08:40 AM

(1 month ago)

Affected components

No components marked as affected

Updates

Resolved

This incident has been resolved. Our services have returned to normal operations.

Tue, Jul 28, 2026, 08:40 AM

Monitoring

We are observing improved performance and services are returning to normal operations. We are closely monitoring our systems as we recover.

Mon, Jul 27, 2026, 10:09 PM(10 hours earlier)

Identified

The incident is ongoing and we are working with our partner to restore service. You may continue to see issues with Refunds and Payouts. Settlement webhooks for pay-ins are also impacted.

Mon, Jul 27, 2026, 08:35 PM(1 hour earlier)

Identified

We have identified the root cause of the issue and are actively working to mitigate the impact.
This is also impacting payments transitioning to SETTLED status.

Mon, Jul 27, 2026, 05:55 PM(2 hours earlier)

Investigating

We are currently experiencing elevated error rates for Payouts/Refunds API calls. We are actively investigating and working to mitigate this issue.

Mon, Jul 27, 2026, 04:34 PM(1 hour earlier)